User Satisfaction about Mobile Phone Network in the East Midland Area Literature review

User Satisfaction about Mobile Phone Network in the East Midland Area of the UK - Literature review Example User Satisfaction about Mobile Phone Network in the East Midland Area of the UK As a result of this, increased users are able to have access to the radio bandwidth in increased numbers. Nowadays, calls using mobile phones can be made in wider areas. Users of a particular service do not own the base stations and use the mobile phone inside a private base station’s range. There are hundreds of mobile phone networks in the East Midland area of UK. This has created a lot of competition for the new and emerging companies that want to establish their business in East Midland, UK. In order to gain competitive advantage, companies need to identify and improve their performance in the criteria according to which the users evaluate their performance. The area of East Midlands includes Derbyshire, Rutland, Leicestershire, Northamptonshire, Nottinghamshire, and Lincolnshire. There is a broad range of mobile phone networks functioning in the area that include but are not limited to Tesco Mobile, Pro Park UK, G S M International, CBS Mobiles Ltd., A1 Comms, 02 Store, A ce Connections, CRC Ltd., M-Viron, Fone Bitz Ltd., T-Mobile, Car-fi and M B C. Many of these are well-reputed companies that are known for the quality of their service far and wide. There is a vast range of mobile phone networks in UK that provide the users with a broad array of services and deals. Generally, all networks provide their users with good services, though there is disparity between the quality of customer service given by different mobile phone networks.... Millions of users in the area are quite satisfied with the service provided by Vodafone in East Midlands UK. â€Å"Switching to Vodafone was the best thing I did, my monthly costs were reduced considerably and as a bonus Vodafone switched my contract from Vodafone 250 to Vodafone 500 after a month of use† (Ciao, 2011a). From a top up card, users of the Orange SIM can put up to ?50 to use. SMS charges in the ?50 top up service are up to 60% lesser as compared to most of the mobile networks in the East Midlands. O2 Store has been providing the users with excellent service in East Midlands, UK for many years. One of the users said, â€Å"...people who don't like the O2 network, making claims that they are unreliable and over charge but to be honest I couldn't ask for more. Let me tell you why I chose O2 as my network and why I will be a customer for life† (Ciao, 2011b). Some of the potential advantages that O2 offers in comparison to its competitors in the East Midlands, U K include cheap rates and frequent offers, wonderful and 24/7 online customer service and broad coverage, though O2 turns out to be costly when it has to be used abroad. T-Mobile is one of the strongest competitors among the mobile phone networks in East Midland, UK. Advantages offered by T-Mobile over other networks include good relations with customers and good price plans whereas the disadvantages include lesser secrecy in the release of phones and limited number of customer service agents. T-Mobile is recommended by up to 47 per cent of the users (Ciao, 2011c). Nevertheless, T-Mobile provides users with one of the cheapest services in the area. Users of the T-Mobile can receive free insurance for three months, free phone with connection and free of cost voicemail retrial for no more than

Develop Creative Listening and Linguistic Communication Skills of the Dissertation

Develop Creative Listening and Linguistic Communication Skills of the Second Language Learners - Dissertation Example This dissertation attempts to take the concept of creative listening to task as a development method to assist Second Language Learners in developing creative listening and linguistic communication skills. Second Language Learners are a language minority in such English speaking countries as the United States and the United Kingdom. Inculcating literacy among these learners is a present-day critical challenge since English literacy is essential to their academic achievement, and to educational and economic opportunities beyond schooling. Given the phenomenon that minority learners are increasing owing to immigration and birth rate conditions, there is the added fact that without English literacy, this language minority group will not fare well in school achievement.. Already, statistics show that 51 percent of minority learners do not finish high school compared with only 10 percent of English speaking learners who do not complete secondary education. (National Center for Educational Statistics). Meanwhile, listening skills belong to the unattended self-improvement skills being developed in schools. While much training is given to reading, writing, arithmetic and science, the listening part of the communication process is bypassed or presumed to be virtually learned. Research studies, however, makes a revelation, namely that untrained listeners are very low— lower than 50 percent—on proficiency in learning. ... While much training is given to reading, writing, arithmetic and science, the listening part of the communication process is bypassed or presumed to be virtually learned. Research studies, however, makes a revelation, namely that untrained listeners are very low— lower than 50 percent—on proficiency in learning. This should not be surprising since various studies also state that people, including school learners, may spend 45 to over 50 percent of their communication time in the listening act. It appears most timely and important therefore that the educational system should give adequate attention to the improvement of listening skills among learners. This dissertation makes two assumptions: 1. Creative listening and linguistic communication skills can be developed along the new paradigm of multiple intelligence learning, and 2. A program patterned along multi-intelligence activities can be devised to respond to the need to develop creative listening and linguistic comm unication skills. Creative Listening Skills To focus on the listening act itself, it is necessary to remove the misconception that hearing and listening are the same. At times, we may have heard someone complaining, â€Å"I hear you, please don’t shout at me.† This is to recognize the physiological process that occurs when sound is received by man’s hearing apparatus. People may hear, however, but they may not be listening in the sense of recognizing the meaning of those sounds, such as the internal anger or anguish expressed by the speaker. Developing listening for meaning is therefore a must. Developing listening to create constructive ideas and action, such as behavioral change, can therefore be very beneficial to society, inclusive of social relationships